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Fees & Other Practicalities

Fees & Payment

Sessions are charged at £45.  

Some concessionary places may be available dependent on circumstances - please ask.  

I accept payment either by bank transfer ahead of the session, or with cash.  I am unable to accept card payments.

Any cancellations within 24 hours of an agreed session will be charged in full, except in exceptional circumstances - read more here

Availability

I have flexible appointment times available including weekends and evenings - please ask.

Duration & Length

Sessions last for 60 minutes and our sessions will adhere to the agreed time, even if you arrive late.

Please arrive at sessions as close to the start time as possible as I do not have a waiting room.

I offer both short-term and long term face-to-face, online and telephone counselling and psychotherapy.

Weekly therapy at the same time each week can help with progress since it creates a sense of regularity and rhythm - it is the norm for most clients but by no means all.  I also offer fortnightly, or less frequent sessions, for those who do not wish to come weekly.

Accessibility

My office is located on the ground floor and is fully accessible by wheelchair.  There are disabled toilet facilities available which are also located on the ground floor.

Location

I'm based at The Riverside Business Centre, Conwy, North Wales.  I have a quiet and discreet office  There is ample free off  road car parking and toilet facilities are available.  It is conveniently located near to Conwy town centre, and a short walk from Conwy train station.

For those unable to attend face to face meetings I am also able to offer remote online or telephone counselling and psychotherapy.

Inclusivity

I aim to offer an inclusive and culturally relevant service.  I am committed to LGBTQIA+ equality and support all expressions of gender identity.

  • Do you offer online or phone therapy?
    Although I consider meeting face to face is best, I do offer Remote Counselling and psychotherapy by telephone or online via skype and zoom for those unable to attend in person therapy. . Therapy is generally aided by taking place in an environment of quiet and calm. To this end you will agree, as far as is possible, to provide a safe and undisturbed space in your home for the duration of the session.
  • Do you do home visits?
    I do not conduct home visits. I do however offer therapy via telephone and online therapy via skype or zoom. My office is just a short walk from conwy town centre, close to the train station and there are bus routes nearby. It is fully wheelchair accessible and there are disabled toilet facilities on site.
  • Do you offer couples therapy?
    No, I don't currently offer couples therapy.
  • Arriving at sessions
    I do not have a waiting room, so please arrive as close to your appointment time as possible. Sessions will start on time, so if you are late for a session it will still end at the normal time. If this is the case full fees will still apply.
  • Will anyone find out what we discussed?
    I offer a highly confidential service and will therefore not tell anyone you are attending counselling or what was discussed. I would however have to break this confidentiality if I thought there was a serious threat of harm to either you or someone else. If this was the case I would always try, where possible, to discuss this with you before taking it further. I also discuss the work that I do with clients in clinical supervision. Working under clinical supervision means that I use the services of another qualified and experienced psychotherapist to review my work with clients and to aid in my professional development. Most professional bodies in the UK such as the British Association for Counselling and Psychotherapy (BACP) and the United Kingdom Council of Psychotherapists (UKCP) require all their members to attend regular supervision, and it is also seen by many as ethically necessary. This is because it is considered important to protect clients and to ensure counsellors and psychotherapists are providing a high quality service to their clients. Client confidentiality is still safeguarded during the supervisory process because individuals identifying information such as full names or any other identifying details about clients are not given. Also my supervisors are covered by the same code of ethics with regard to confidentiality as myself.
  • What is clinical supervision?
    Working under clinical supervision means that I use the services of another qualified and experienced psychotherapist to review my work with clients and to aid in my professional development. Most professional bodies in the UK such as the British Association for Counselling and Psychotherapy (BACP) and the United Kingdom Council of Psychotherapists (UKCP) require all their members to attend regular supervision, and it is also seen by many as ethically necessary. This is because it is considered important to protect clients and to ensure counsellors and psychotherapists are providing a high quality service to their clients. Client confidentiality is still safeguarded during the supervisory process because individuals identifying information such as full names or any other identifying details about clients are not given. Also my supervisors are covered by the same code of ethics with regard to confidentiality as myself.
  • Will I have to agree a contract?
    In our initial session, we will discuss your expectations of counselling and I will also discuss my confidentiality, ethics, payment, holidays and cancellation policies with you. If we then decide to work together, this will ensure we can do so within safe and clear boundaries. This is also an opportunity for you to ask any questions if you are unsure of anything. There is no tie in period and you are free to end therapy at any point.
  • What is your cancellation policy?
    Any cancellations within 24 hours of an agreed session will be charged for in full, except in exceptional circumstances. This is because I will have set aside the time for your session and will likely be unable to fill the space with such short notice. If notice is given, every effort will be made to offer an alternative time. On the rare occasion that I need to cancel a session, I will aim to contact you as soon as possible and will endeavour to arrange with you an alternative appointment time. I will also give you ample notice around any breaks in the therapy e.g. due to holidays.
  • Do you keep notes?
    I am obliged to make some notes after sessions. These notes are brief, do not contain your name or any other identifying details about you or anyone you may have spoken to me about The notes are kept in a locked filing cabinet and are stored in a separate location to any contact details that I have for you (i.e. your name, phone number or email address).
  • Any other questions?
    Please contact me should you have any other questions and I will do my best to answer them!
Cancellation
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